Specimen logistics,finally on demand.
Request a lab specimen pickup in seconds and track it live to the lab. VialRun delivers STAT in 2 hours, generates automated chain-of-custody, logs the cold chain, and gets a one-tap SMS confirmation from the lab — with zero phone calls.
From request to closed custody, automatically
Six steps, one tap each. VialRun replaces the calls, paper manifests, and guesswork of specimen transport with a single auditable workflow.
Request
An operator picks the specimen type, priority (routine or STAT), and the destination lab. Handling and equipment auto-load — no forms to memorize.
Dispatch
VialRun checks zone, time window, and courier capacity in real time, then assigns the nearest on-duty W-2 courier. You see availability before you confirm.
Pickup
The courier arrives, scans the specimen, and the chain-of-custody clock starts. Cold-chain temperature is logged from the moment of collection.
Deliver
Track the courier live to the lab. The operator gets a fullscreen “arrived” alert and a moving map — no calling around to find a specimen.
Lab confirms (SMS)
The lab taps one SMS link to confirm receipt. No app, no account, no login. That single tap closes the loop instantly.
Chain-of-custody
Within seconds, a complete chain-of-custody PDF — every handoff, timestamp, and temperature reading — is generated, emailed, and archived.
Everything specimen transport should have been
VialRun is purpose-built for lab logistics — not a rideshare app with a medical coat of paint. Each feature exists to keep specimens safe and your practice audit-ready.
STAT 2-hour delivery
Urgent specimens move on a 2-hour clock. Real-time availability checks gate STAT by zone, time, and courier capacity so you never request what we can’t deliver.
Automated chain-of-custody
Every handoff, timestamp, and signature is captured automatically. A complete COC PDF is generated within seconds of lab confirmation and archived for retention.
Cold-chain logging
Temperature is logged from collection to delivery and stamped onto the custody record — proof the specimen stayed in range, every time.
Zero phone calls
No dispatch hotline, no “where’s my courier?” The whole workflow — request, track, confirm — happens in the app and over SMS.
Compliance vault
Track courier certs and operator credentials with 60/30/7/day-of expiry alerts, and export a share-ready compliance package in one tap.
Supply catalog
Reorder tubes, kits, and cold packs from a per-practice catalog. Smart low-stock alerts learn from your actual pickup volume.
Practice dashboard
See your effective hourly rate, time recovered, on-time rate, and spend at a glance — the real ROI of handing transport to VialRun.
See it on your specimens
Start a 30-day free trial and request your first pickup today.
Built for the people who move specimens
For Operators
Clinics, phlebotomists & practices
- Request routine or STAT pickups in seconds — no phone calls
- Live tracking with a fullscreen “courier arrived” alert
- Automated chain-of-custody PDF emailed on every delivery
- Cold-chain temperature proof attached to each record
- Compliance vault with cert-expiry alerts + share packages
- Practice dashboard: effective hourly rate & time recovered
For Couriers
W-2 specimen couriers
- W-2 employment — real pay, training, and accountability
- Per-pickup base + per-mile, with STAT and after-hours premiums
- Clear handling requirements on every job (cold-chain, upright, biohazard)
- Turn-by-turn navigation and one-tap “I’ve arrived”
- Weekly payouts; wait pay after the free grace window
- No surge games — predictable, posted rate card
Simple plans, a free month to try
Every plan starts with a 30-day free trial. No setup fees. Cancel any time. Pickups are billed per request on top of your subscription.
Essential
For solo practices getting started with on-demand pickups
Up to 15 pickups / month
Start 30-day free trial- On-demand routine pickups
- Live courier tracking
- Automated chain-of-custody PDFs
- Cold-chain temperature logging
- One-tap SMS lab confirmation
- Email + in-app support
Professional
For busy clinics that need STAT speed and full visibility
Higher pickup volume
Start 30-day free trial- Everything in Essential, plus:
- STAT 2-hour priority pickups
- Compliance vault + cert-expiry alerts
- Practice dashboard (hourly rate, time recovered)
- Supply catalog with smart low-stock alerts
- Priority dispatch & support
Enterprise
For multi-site groups and institutional operators
Volume & multi-location
Start 30-day free trial- Everything in Professional, plus:
- Multi-location management & roles (RBAC)
- Business Associate Agreement (BAA)
- 48-hour compliance package generator
- Data transparency dashboard & export
- Dedicated account management
Need something custom for a hospital system or reference lab? Talk to us.
Compliance isn’t a feature. It’s the foundation.
Moving human specimens means real regulatory weight. VialRun is built so that doing the right thing is the default — and provable.
HIPAA-aware architecture
Role-based access, immutable audit logging, encryption in transit and at rest, and session timeouts — engineered for protected health information from day one.
Your data is never sold
We don’t monetize your patients, specimens, or practice data. Export it or delete it any time from the data transparency dashboard.
PIMW-permitted
VialRun operates under Illinois EPA Potentially Infectious Medical Waste (PIMW) permitting. The permit number prints on every chain-of-custody record.
W-2 couriers
Couriers are employees, not gig contractors — trained on specimen handling, cold-chain, and custody, and accountable to a single standard.
Auditable by design
Every pickup produces a complete, timestamped chain-of-custody with temperature history — generated automatically and retained for compliance.
BAA available
Institutional operators can execute a Business Associate Agreement, with break-glass controls and ePHI role scoping for coordinators.
Frequently asked questions
Everything you need to know about VialRun. Can’t find it? Contact us.
Stop chasing specimens. Start running on VialRun.
On-demand and STAT pickups, automated chain-of-custody, and zero phone calls — with a 30-day free trial. Or join the courier team moving them.